Support

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Ascente Support Links	Metals Support Links
Ascente Client Portal [Log in]	Metals Client Portal [Log in]
Training Videos Webinar Schedules Support Request Ascente Training Info Webinar Details Year End Procedures - Ascente Year End Procedures - CONTRAC2	Training Info Training Videos Year End Procedures - MCMS

Hotline Support - Our customer service personnel are available 12 hours a day, five days a week to answer questions and solve problems. Diagnostics can be performed remotely using your existing Internet connection through a number of various methods.

If you would like to submit an on-line support request to Hotline, please click on the link below (requires that you are logged on). Please understand that our priority is placed on support requests that are made by phone and all other requests are addressed in the order that they are received.

Client Login - If you are a current client of Compusource running MCMS or MetalCentric and already have a login, please  click here to login. If you would like to create a login, please  click here to register.

If you are a client running Ascente or CONTRAC2 software, all support-related information can be found at servicecontractorsoftware.com/client-support.

If you are a client running Vans or MoversSuite software, all support-related information can be found at www.ewsgroup.com.

 

Software Subscription Services — Periodic software releases and updates are a part of Compusource’s commitment to keep your application software current with industry trends and changes.

Training — Full-time training personnel are available with a variety of programs, including on-site and classroom instruction, to insure that your employees are knowledgeable in the day-to-day operation of the software.

Documentation — Every application is well documented with on-line help. The on-line help is easy to read, designed to help you quickly find the answers you need, and updated regularly.

Consultation — Customer Service Engineers can assist you with decisions concerning operational procedures, software setup, and equipment purchases.

Hardware Maintenance — Our technical staff can help you setup, implement and care for all hardware devices integrated with your system. One phone call to Hotline will immediately dispatch personnel to solve hardware related problems. Quick response maintenance agreements are available throughout the U.S.